Accounts Payable
Creative Management Company’s Accounts Payable System provides timely, accurate payments. Through our state of the art lockbox services, checks are processed and mailed the same day invoices are approved. Images of invoices and payment history are readily available through our lockbox service. We have a long standing reputation of prompt payment to our vendors for services provided. Creative continually evaluates its Accounts Payable Systems to recognize ways of improvement through the use of automatic payments, on-line payment services, payables lockbox services, organization and experience.
Violations & Owner Transfers
Violation Department
As you may be aware, curb appeal is one of the greatest assets an Association has available. Our property managers perform a monthly inspection of your community to determine and report any ongoing violations. If your community has formed a Deed Restriction Committee, our managers will work closely with your committee to insure the violation concerns are addressed in a timely manner.
Our software can track each violation until it is corrected. A history record is archived in the event the violation reoccurs. The notices are immediately processed through our Violation Department to insure a quick compliance. A violation report is available to the Board of Directors on a monthly basis in both written and electronic format. Our software will allow for a letter to be generated to the owner of the unit, as well as to the current resident in the event the owner has an off-site mailing address. Our letters are formatted to conform to all existing state and government laws affecting Homeowners Associations. Should the imposition of a violation assessment charge become necessary, our applications not only make sure the assessment is enforceable, but collectible as well.
Together with the attorney for the Association, our personnel will follow through with the legal process to insure compliance with the deed restrictions in an effort to protect your property values.
Resale Certificates / New Ownership
Our New Accounts Department will help facilitate the sale of a unit by providing the seller with a Resale Certificate within two business days of receipt of the processing fee. For the cost of reproduction, our office can also provide a copy of the Association’s Declaration and By-Laws (commonly known as CC&R’s). After processing a closing from the title company, a payment booklet is ordered and a letter is sent to the owner providing them with essential information for the Association in which they have chosen to become a member. Our software allows for the welcome letter to include information that is specific to your community, eliminating the “generic” welcome letter of the past.
Our office personnel works closely with several tax companies and title companies in the Greater Houston area to insure that all balances owed by the seller are paid in full at the time of closing. The buyer will be required to pay the first two months of assessments at closing. This allows our office sufficient time to receive the closing from the title company and process the necessary welcome package and to mail a payment booklet to the buyer before their first assessment payment becomes due.
As you may be aware, curb appeal is one of the greatest assets an Association has available. Our property managers perform a monthly inspection of your community to determine and report any ongoing violations. If your community has formed a Deed Restriction Committee, our managers will work closely with your committee to insure the violation concerns are addressed in a timely manner.
Our software can track each violation until it is corrected. A history record is archived in the event the violation reoccurs. The notices are immediately processed through our Violation Department to insure a quick compliance. A violation report is available to the Board of Directors on a monthly basis in both written and electronic format. Our software will allow for a letter to be generated to the owner of the unit, as well as to the current resident in the event the owner has an off-site mailing address. Our letters are formatted to conform to all existing state and government laws affecting Homeowners Associations. Should the imposition of a violation assessment charge become necessary, our applications not only make sure the assessment is enforceable, but collectible as well.
Together with the attorney for the Association, our personnel will follow through with the legal process to insure compliance with the deed restrictions in an effort to protect your property values.
Resale Certificates / New Ownership
Our New Accounts Department will help facilitate the sale of a unit by providing the seller with a Resale Certificate within two business days of receipt of the processing fee. For the cost of reproduction, our office can also provide a copy of the Association’s Declaration and By-Laws (commonly known as CC&R’s). After processing a closing from the title company, a payment booklet is ordered and a letter is sent to the owner providing them with essential information for the Association in which they have chosen to become a member. Our software allows for the welcome letter to include information that is specific to your community, eliminating the “generic” welcome letter of the past.
Our office personnel works closely with several tax companies and title companies in the Greater Houston area to insure that all balances owed by the seller are paid in full at the time of closing. The buyer will be required to pay the first two months of assessments at closing. This allows our office sufficient time to receive the closing from the title company and process the necessary welcome package and to mail a payment booklet to the buyer before their first assessment payment becomes due.
Account Receivables/Collections Department
Accounts Receivable Department
Our Accounts Receivable Department is structured to provide the most efficient and current payment options available at a minimal expense to the Association. With our state of the art software, we are able to track precisely how charges are placed on an account and how payments are applied to those charges. We offer a number of payment options including: personal check or money order (in person at our office location, or by mail through our secure lock-box payment system), auto-debit from a specified bank account, on-line credit card payments with a Visa or MasterCard, and checks processed through a personal bill pay service. Our office does not accept cash payments. Our staff is available to speak with an owner during regular business hours to discuss their account balance or to immediately provide the owner with a ledger of their account in person, via email or via facsimile.
Collection Department
It is evident that an Association is not able to perform or meet the needs of its members without proper funding. Creative Management Company recommends and applies a proven collection policy for the Association. Once the policy is adopted by the Board of Directors, the collection efforts for your community can then be streamlined for simplification. Collection status of the delinquent accounts is reported to the Board of Directors on a monthly basis in a written format or an electronic format. Collection notices, generated to owners via the postal service, consist of reminder notices, account statements and certified letters. All correspondence is formatted in a manner that conforms to all existing state and government laws affecting Homeowners Associations. While we do communicate extensively on a daily basis with all owners who call or contact our office to resolve their account balances, we have a policy in place not to call owners at work or at home to harass them about a debt owed. In the event our collection efforts fail, as a last resort, our personnel will work closely with your Association’s attorney to facilitate the foreclosure of the lien that is created in the legal documents that govern your Association.
Many of our communities have a separate charge for sub-metered utilities or have collection policies in place that include the termination of utilities and/or cable service for non-payment of assessments. We feel that termination of services is a delicate issue and must be handled as such; therefore, we have personnel in place who specialize in those areas of collection. In the unfortunate event that termination of services becomes necessary, our personnel will contact the necessary providers to insure that termination occurs and that timely reconnection takes place in the event payment is received.
Our Accounts Receivable Department is structured to provide the most efficient and current payment options available at a minimal expense to the Association. With our state of the art software, we are able to track precisely how charges are placed on an account and how payments are applied to those charges. We offer a number of payment options including: personal check or money order (in person at our office location, or by mail through our secure lock-box payment system), auto-debit from a specified bank account, on-line credit card payments with a Visa or MasterCard, and checks processed through a personal bill pay service. Our office does not accept cash payments. Our staff is available to speak with an owner during regular business hours to discuss their account balance or to immediately provide the owner with a ledger of their account in person, via email or via facsimile.
Collection Department
It is evident that an Association is not able to perform or meet the needs of its members without proper funding. Creative Management Company recommends and applies a proven collection policy for the Association. Once the policy is adopted by the Board of Directors, the collection efforts for your community can then be streamlined for simplification. Collection status of the delinquent accounts is reported to the Board of Directors on a monthly basis in a written format or an electronic format. Collection notices, generated to owners via the postal service, consist of reminder notices, account statements and certified letters. All correspondence is formatted in a manner that conforms to all existing state and government laws affecting Homeowners Associations. While we do communicate extensively on a daily basis with all owners who call or contact our office to resolve their account balances, we have a policy in place not to call owners at work or at home to harass them about a debt owed. In the event our collection efforts fail, as a last resort, our personnel will work closely with your Association’s attorney to facilitate the foreclosure of the lien that is created in the legal documents that govern your Association.
Many of our communities have a separate charge for sub-metered utilities or have collection policies in place that include the termination of utilities and/or cable service for non-payment of assessments. We feel that termination of services is a delicate issue and must be handled as such; therefore, we have personnel in place who specialize in those areas of collection. In the unfortunate event that termination of services becomes necessary, our personnel will contact the necessary providers to insure that termination occurs and that timely reconnection takes place in the event payment is received.
Maintenance Department
With our computerized Maintenance tracking software, we are able to streamline your Association’s needs. Creative Management Company is able to track work orders from the first call to the completion. We are able to keep a complete history of all work orders that have been opened for the property. All work orders include who requested the service, who the work was assigned to, when it was assigned, when it was completed, and any pertinent comments with regard to its completion. We have the capability of scheduling preventative maintenance tasks on a set basis. When a preventative maintenance order becomes due, a work order is automatically generated and sent to the appropriate contractor. Owners can submit work orders by phone, email, fax or via our web site.
Creative Management Company’s philosophy has led to long standing relationships and reputations with over 3000 service providers in the Greater Houston area. Our vendor approval process will ensure that individuals working on our properties have the appropriate insurance coverage.
Kelly Futral, our lead Service Coordinator, has been with Creative for 23 years. With her vast experience with Homeowners Associations, she excels in providing owners with the highest level of service.
Creative Management Company’s philosophy has led to long standing relationships and reputations with over 3000 service providers in the Greater Houston area. Our vendor approval process will ensure that individuals working on our properties have the appropriate insurance coverage.
Kelly Futral, our lead Service Coordinator, has been with Creative for 23 years. With her vast experience with Homeowners Associations, she excels in providing owners with the highest level of service.
Property Managers
Creative Management Company (CMC) has 13 managers with an average of 18 years experience in community management. Our managers have first hand experience in all phases of property management from day to day management to million dollar renovations. With our team atmosphere, managers work together and share their knowledge and expertise.
In such a high stress industry, staff turnover can be a major disruption. We take great pride in the stability and tenure of our staff. On average, our mangers have been with CMC for over 9 years, ranging from two (2) to nineteen (19) years.
In such a high stress industry, staff turnover can be a major disruption. We take great pride in the stability and tenure of our staff. On average, our mangers have been with CMC for over 9 years, ranging from two (2) to nineteen (19) years.
About Us
Creative Management Company is a full service real estate firm which provides the personal attention and professional management required for all properties in today's challenging market place.
With a staff of over 100 employees, Creative Management Company specializes in the management of condominiums, townhouses, and single family communities.
Creative Management Company was incorporated under the laws of the State of Texas on April 26, 1978. The principal of the company is Mr. Jeff Douglas.
Creative Management Company is experienced in all aspects of homeowner association management. These responsibilities begin with the transition from a developer owned to homeowner controlled associations and include short and long term financial planning, preventative maintenance programs and an aggressive in-house collection process. Creative Management Company currently manages over 90 communities located in Houston and surrounding areas.
Creative Management Company’s employees’ professional manner and high level of experience and training has made Creative Management Company one of the highest regarded companies in this region. Our staff's diversified knowledge and expertise extends the complete benefit of full service management to our clients.
Creative Management Company is affiliated with the following:
- The Community Association Institute
- The Institute of Real Estate Management
- The Texas Real Estate Commission
Address
8323 Southwest Freeway, Suite 330
Houston, Texas 77074-1692
Phone
(713) 772-4420
Fax
(713) 772-8655
general@cmctx.com
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